Elevate Your Career with Our Passenger Ground Services Course
Welcome to Raju Aviation & Logistics Academy, where we prepare you for a successful career in the vibrant field of airport operations. Our Passenger Ground Services Course is designed to provide you with the essential skills and knowledge to excel in ground handling and enhance the passenger experience.
Why Choose the Passenger Ground Services Course?
In our comprehensive course, you will explore all facets of passenger ground services, including:
- Check-In Procedures: Master the various methods of passenger check-in, from self-service kiosks to traditional counters, ensuring a seamless start to every traveler’s journey.
- Baggage Handling: Learn the intricacies of baggage processing, including tracking systems and special handling requests, to guarantee every piece of luggage reaches its destination safely.
- Boarding Process Management: Acquire best practices for efficient boarding, managing passenger flow, and maintaining safety protocols throughout the process.
- Customer Service Excellence: Develop vital communication and interpersonal skills to provide top-notch service and resolve passenger issues effectively.
- Safety and Security Protocols: Understand the regulations and procedures necessary for ensuring the safety of passengers and airport staff.
Course Details and Certification
Key Topics: –
- Introduction to airport and airline operations
- Departure Control Systems (DCS) functions
- Passenger and Baggage check-in procedures (airport, self-service, off-site)
- Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging.
- Automation and technology reflecting the latest changes in travel.
- Managing passenger interactions
- Aviation security procedures for passenger and baggage transport
- Enhanced passenger facilitation, latest innovations and career opportunities.
Course Duration: – 80 Hours
Entry qualification: – Good communication in English
Next steps: – This course leads toward an IATA Diplomas
- Airport Operations Foundation &
- Passenger Experience Excellence.