Course Content

Modules:

• Operational & Occupational Health and Safety Training
• Risk Management and Emergency Response Plans (ERPs)
• Standard Ground Handling Agreements (SGHAs) & Service Level
  Agreements (SLAs)
• Operational Standards in the IATA Airport Handling Manual (AHM)
• Latest Trends in Passenger/Baggage Handling and Catering
• Station Management (definitions, roles, operations overview, business
  priorities)
• Airport and Airline Security (priorities, international requirements,
  processing passengers & baggage, cargo operations)
• Airside Safety Management (IATA Safety initiatives, emergency response)
• Quality Assurance and Compliance (program, station management
  contribution, environmental protection, occupational health and safety)
• Baggage Handling Management (stages, customer service, tracing, lost &
  damaged baggage)
• Passenger Handling (simplification, special customer handling, PRM,
  irregular operations)
• Standard Handling Agreements (SGHA, quality of service & service levels)
• People Management (team management skills, organizational structure
  design, communication & collaboration)