Learning Objectives
- Understand the interconnected roles of airlines and airports in passenger service
delivery. - Master passenger and baggage check-in and boarding procedures, including
those for passengers with special needs. - Apply relevant regulations for passenger and baggage transport.
- Utilize computer reservation and departure control systems effectively.
- Ensure the safe and secure transport of passengers and baggage.
- Stay updated on the latest innovations in passenger services.
- Become a valuable asset to potential employers seeking qualified and high-
performing personnel.